Online Banking Questions and Answers

Now you can experience technology at it's finest with Shell Lake State Bank's Online Banking. Check your account balances, view statements, transfer funds between accounts, pay loans, learn if a check has cleared, download statement files to popular financial software such as Microsoft® Money, Quicken®, or other comparable software, and much more! Now you have total control of your accounts.

Frequently Asked Questions:

What is Online Banking?

Online Banking lets you transfer money, pay loans, check account balances, view statements and more with the use of a personal computer and Internet access.

How do I sign up?

Customers of Shell Lake State Bank can sign up for this free service by filling out the Online Application or stop by any of the Shell Lake State Bank branches and fill out an application. After you sign up, you will receive your startup information by mail within a few business days.

What is my ACCESS ID?

Your ACCESS ID is an account number such as a checking account, savings account, loan, etc. that you have with the Bank. You will use this only for the first time you log into Shell Lake State Bank's Online Banking.

What are the requirements?

First, you must have at least (1) account with the Bank. An account can be any one or more of the following: Checking, Savings, Loan, or Certificate of Deposit.

You need a PC, Internet access, and a secure Internet browser such as Microsoft® Internet Explorer 7.0 or higher or Mozilla Firefox version 3.4 or higher. These browsers support secure transactions using SSL (Secure Sockets Layer) SSL uses 128 bit encryption which is required. If you do not have a browser that supports 128 bit encryption, you can find a newer version for Internet Explorer or Firefox. Shell Lake State Bank Online Banking is best viewed with 800X600 resolution and Internet Explorer.

What if I forget my password?

For security reasons, you must call the bank to request a new one.

How do I change my password?

To change your password, log into your online banking account and click the "Options" button.

How long will my Bill Pay remain active without use?

If your Bill Pay account is not accessed for a period of 90 days it will be considered inactive and will be deleted from our system. If your account is deleted for inactivity, you will need to contact our Bookkeeping Department at 715-468-7858 to have your Bill Pay account reactivated.

How long will my Online Banking remain active without use?

If your online banking account is not accessed for a period of 1 year it will be considered inactive and will be deleted from our system. This is an automated process and Shell Lake State Bank does not track inactivity. If your account is deleted for inactivity, you will be required to reapply for online banking.

Exporting Transaction Information

Export transaction information for use with a personal finance application, such as Quicken or Microsoft Money.

  1. Login to Online Banking.
  2. Click on the account you want to export.
  3. Under “Transactions”, click on the "Transactions Menu"
  4. To Export transactions into a personal application, complete the Transaction Search options on the Transaction Menu screen, then click the "Export" button to complete the export process.
    Or, click the "Display" button to display a complete list of transactions.
  5. Select the "Export" check box for each item to be exported. If the check box in the title bar is selected, all displayed items are automatically selected for export. If the check box is then deselected, all displayed items will not be exported.

There are four types of transfer formats that can be selected from the drop-down transfer list box. The list below details the format type and its associated program.