Mobile Banking FAQ's

Enhanced Security Mobile Banking eStatements

Is Mobile Banking Free?
Yes, our Mobile Banking service is free. Our standard fees apply for bill payments and Popmoney person-to-person payments made through Mobile Banking.

Message and data rates may apply.

Do I need to be enrolled in Online Banking to use Mobile Banking?
Yes. Enroll online or contact the bank office to get started.

Do I need to sign up for Mobile Banking?
You do not need to enroll for Mobile Banking, unless you plan to use the Text Banking option or Mobile Deposit. Log in to Online Banking to enroll.

Do I need a new username or password?
No. Use the same Online Banking user ID and password. If you change your Online Banking password, the Mobile Banking password will automatically change as well.

How do I install the Smartphone App?
The app can be found by searching your smartphone’s application store, either the Apple App Store or Google Play. Once downloaded, simply use your Online Banking credentials to log in.

What accounts are eligible for Mobile Deposit?
Most deposit accounts (checking, savings and money market) are eligible for Mobile Deposit.

What types of checks can I deposit with Mobile Deposit?
Most checks can be processed through Mobile Deposit. However, we are unable to accept Money Order, Traveler’s Checks, International Checks, Counter Checks, Savings Bonds, or Third Party Checks through Mobile Deposit.

What are the dollar limits for checks that can be deposited with Mobile Deposit?
You are limited to $1,500 per item and a total of $4,000 per business day.

Do I need to photograph both the front and the back of my check?
Yes, you are required to photograph both the front and the back of your check.

How do I endorse my check for Mobile Deposit?
You need to endorse the back of your check with the following: “Mobile Deposit, SLSB acct #”, followed by your signature. All parties must endorse the check if there are multiple payees with a restrictive endorsement “and”.

Can I deposit more than one check at a time?
No, You can make multiple deposits, but each session can include only one check.

What do I do with my check after it is deposited?
Once your check image has been credited to your account, you must mark the original check by writing mobile deposit on the front of the check with the date of deposit and retain the check for sixty (60) days. During this 60-day period, you must store the original paper check securely using precautions at least as secure as those you would use to protect a blank check. Immediately after this 60-day period, you must destroy the original paper check.

What type of internet connectivity do I need?
Your device must have an appropriate data plan that allows transmission of data over the internet.

When are funds available from a Mobile Deposit?
Funds from Mobile Deposits are generally available on the next business day after it is received, just like any deposit.

How do I set up alerts?
It's easy. Just log in to Online Banking and set your alert preferences.

Can I add new payees from Mobile Bill Pay?
No. To add a new payee to your list, log in to Online Banking Bill Pay.

What if I lose a mobile device?
You can deactivate the device by following these steps: